Effective Date: November 5, 2026

We want you to understand the return process before you order. This policy applies to purchases made directly through neweijewelry.com.

30-Day Return Window

You may request a return within 30 days of delivery. The request must reach us within that period; do not mail an item back without approval and return instructions.

Eligible Returns

A return may be requested when an item arrives damaged or defective, the wrong item is received, the item is inconsistent with the product details stated in the listing, or the item does not meet your expectations.

Condition Requirements

To qualify for a full refund, the band and all included parts must be unused, unworn, unaltered, and in original condition. Please include the original packaging, protective films, included accessories and spare parts, documentation, and any other accessories supplied with the product whenever possible.

Trying a band carefully for fit is different from wearing it for daily use. Items with scratches, odors, stains, stretched holes, bent hardware, removed links that are not returned, altered components, or other signs of use may be refused or may receive a reduced refund where allowed by law.

Return Shipping and Fees

For approved returns, NeweiJewelry provides a prepaid return shipping label. Customers are not required to pay the approved return shipping cost. We do not charge a restocking or handling fee.

The prepaid label must be used within the instructions and timeframe we provide. We cannot reimburse self-arranged express shipping or other postage that was not authorized in writing.

How to Start a Return

1. Email contact@neweijewelry.com within 30 days of delivery.
2. Include your full name, order number, the email used at checkout, and the item you want to return.
3. Explain the reason for the return. For damage, defects, an incorrect item, or a compatibility concern, attach clear photos showing the item and issue.
4. Wait for written approval, the return address, and your prepaid label before mailing anything.
5. Pack the item securely and obtain a carrier acceptance scan or receipt.

Our business address is not a walk-in return location. Unapproved packages or items sent to an address other than the return address we provide may be refused.

Exchanges

Eligible items may be exchanged within the same 30-day window, subject to stock availability. Contact us first so we can confirm the correct size, finish, color, or replacement item. If the replacement has a different price, we will explain how the difference will be handled before proceeding.

Inspection and Refund Timing

After an approved return is delivered to us, inspection normally takes 1–2 business days. If approved, the refund is issued to the original payment method within 3–5 business days. Your bank or payment provider may need additional time to post the credit.

Original outbound shipping charges are not refunded unless the return results from our error, a verified defect, or applicable law requires otherwise.

Non-Refundable Situations

• Return requests made more than 30 days after delivery
• Items mailed without prior return approval
• Items that are used, worn, altered, incomplete, or damaged after delivery
• Gift cards, if offered
• Personalized or custom-made items, unless defective or incorrect
• Clearance or final-sale items when the product page clearly identifies them as final sale, except where law requires a remedy

Incorrect, Damaged, or Defective Items

Contact us promptly with photos. If we confirm that the item was damaged in transit, defective, or different from what you ordered, we will provide an appropriate solution such as replacement, exchange, or refund without charging approved return shipping.

Late or Missing Refunds

First check the original payment account and allow the stated processing period. Then contact your bank or payment provider, since posting delays can occur after a refund is issued. If the credit is still missing, email us with your order number so we can confirm the transaction status.

Consumer Rights

Nothing in this policy limits any non-waivable right or remedy available under applicable consumer law.