Effective Date: November 5, 2026

This Shipping Policy explains how NeweiJewelry prepares, ships, and supports orders placed on neweijewelry.com. Delivery estimates are provided in business days and begin after the order has finished processing.

Order Processing

Orders are processed within 2–5 business days, Monday through Friday, excluding U.S. holidays. Processing includes payment and address review, item preparation, a basic quality check, and packaging.

Our daily order cut-off is 5:00 PM Pacific Time (PT). Orders placed after that time are treated as received on the next business day. Processing time is separate from carrier transit time.

Estimated Delivery Times

After dispatch, the following estimated carrier transit times apply:

• United States: 5–10 business days
• Canada: 7–15 business days
• United Kingdom: 7–15 business days
• Australia: 8–18 business days
• Europe: 7–16 business days
• Rest of world: 10–20 business days

These are estimates, not guaranteed delivery dates. Weather, peak-season volume, customs review, local carrier conditions, remote-area service, or other events outside our control may add time.

Shipping Cost

We charge a flat shipping fee of $7.98 USD per order. The shipping charge is shown at checkout before payment is submitted. If a future promotion changes the shipping charge, the amount displayed at checkout will control for that order.

Carriers and Tracking

Depending on destination and service availability, orders may travel through USPS, UPS, FedEx, DHL, or a regional delivery partner. Once a parcel is dispatched, we send the tracking number to the email address used at checkout. Tracking can take 24–48 hours to show its first carrier scan.

Address Accuracy and Changes

Please provide a complete name, street address, unit or apartment number, city, state or region, postal code, country, and a reachable email address. Customers are responsible for reviewing this information before checkout.

An address-change request must be sent within our 6-hour modification window. We will make a reasonable effort to help, but an address cannot be changed after the order has been processed, fulfilled, or transferred to a carrier. If an incomplete or customer-supplied incorrect address causes a return or reshipment, an additional shipping charge may apply.

International Duties and Taxes

International shipments may be assessed customs duties, VAT, import taxes, brokerage, or other government charges. Unless checkout clearly states that a charge is included, these amounts are not part of our product or shipping price and are the customer’s responsibility. Customs processing can also extend delivery time.

Delayed, Lost, or Damaged Shipments

If tracking has not moved for several days, please allow a little additional time because scans can be delayed. If the parcel appears lost, or arrives damaged, contact us within 30 days of delivery (or the last expected delivery date for a missing parcel). Include your order number and, for damage, clear photos of the item, inner packaging, outer packaging, and shipping label.

We may ask for carrier confirmation or additional evidence before approving a replacement or refund. Keep all packaging until the review is complete. A marked “delivered” parcel may require the carrier’s investigation process before a resolution can be issued.

Refused and Unclaimed Packages

Refusing a delivery or failing to collect a parcel does not automatically create a refund. If the package is returned to us, any carrier fees, return postage, customs charges, or reasonable reshipping costs may be deducted where permitted by law.

Online-Only Service

We do not offer local pickup or in-person order collection at our business address.