Effective Date: November 5, 2026

We begin reviewing and preparing orders promptly. Please check your item, product size and finish, color, quantity, shipping address, and payment details before placing the order.

Six-Hour Request Window

A request to modify or cancel an order must be submitted within 6 hours of purchase. After six hours, the order may already be in processing, packed, or assigned for fulfillment, and we cannot guarantee that a change or cancellation will be possible.

Sending a request does not itself cancel or change the order. The request is approved only when you receive written confirmation from our support team.

Changes You May Request

Depending on the order status and product, you may ask to change:

• The shipping address
• Size, finish, color, or another product option
• Order quantity
• Personalization details, if offered

An increase in the order total may require an additional payment. A reduction may result in a partial refund to the original payment method. We will explain any price difference before confirming the change.

Custom or Personalized Orders

Review names, wording, measurements, model details, colors, and other personalization carefully. A custom or personalized item cannot be changed or cancelled once production or preparation has started. We are not responsible for errors in information submitted by the customer, although we will make a reasonable effort to help when contacted within the six-hour window.

Shipping Address Changes

We will try to update an address when the request arrives within six hours. Once an order is processed, fulfilled, or transferred to a carrier, the address may no longer be changed. NeweiJewelry is not responsible for delivery to an incorrect address entered by the customer.

How to Submit a Request

Email contact@neweijewelry.com as soon as possible with:

• Your full name
• Order number
• Email address used at checkout
• A clear description of the requested change or cancellation

Requests are reviewed during support hours. The six-hour limit is based on when your email is received, not when we reply.

Cancellation Refunds

If a cancellation is approved, the refund is sent to the original payment method. Please allow approximately 5–10 business days for the credit to appear, depending on your bank or payment provider. Currency conversion differences and outside-provider fees are beyond our control.

Orders Already Shipped

An order that has shipped cannot be modified or cancelled. If you no longer want it, wait for delivery and follow our Return & Refund Policy.

Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel is not the same as an approved cancellation. Carrier fees, return postage, customs charges, or other reasonable expenses may be deducted from a refund where permitted.